Harojan Pharmacy Ltd is committed to protecting the privacy and confidentiality of our patients’ personal and medical information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the Kenya Data Protection Act (2019).

1. Information We Collect

We collect information necessary to provide safe and effective pharmaceutical care, including:

• Personal Identification: Name, age, gender, and contact details (phone number, email, and delivery address).

• Medical Information: Prescriptions, health history, and allergies provided by you or your healthcare provider.

• Payment Data: Transaction details related to M-Pesa or cash payments (we do not store your private mobile money PINs).

2. How We Use Your Information

Your data is used strictly for professional purposes, including:

• Processing and dispensing medication orders.

• Verifying prescriptions with your healthcare provider when necessary.

• Arranging delivery services to your specified location.

• Sending refill reminders or health-related notifications.

• Maintaining accurate financial records for tax and legal compliance.

3. Data Sharing & Disclosure

We do not sell or rent your personal data to third parties. Information is only shared under the following circumstances:

• Healthcare Providers: Sharing data with your doctor or insurance provider to facilitate your treatment.

• Service Providers: Sharing your address and contact details with trusted delivery personnel to fulfill your orders.

• Legal Requirements: When required by law or to comply with regulatory audits by the Pharmacy and Poisons Board.

4. Security of Your Information

We implement robust security measures to protect your data from unauthorized access:

• Digital Records: Stored on secure, password-protected systems with restricted access.

• Physical Records: Any hard-copy prescriptions or logs are stored in locked cabinets within the pharmacy.

• Encryption: Using secure channels for any digital transmission of medical records.

5. Your Rights

As a patient of Harojan Pharmacy Ltd, you have the right to:

• Access and request a copy of your personal data.

• Request the correction of inaccurate or incomplete information.

• Withdraw consent for marketing communications at any time.

6. Contact Us

For any questions regarding this Privacy Policy or to exercise your data rights, please contact our Data Protection Lead via our official pharmacy contact lines or visit us at our physical location.

Note: This policy is subject to updates to remain compliant with changing healthcare regulations and data protection laws in Kenya.